Veragua Rainforest: Cancellation, Refund, and No-Show Policies

We understand that plans can change. Please review our policies carefully regarding cancellations, refunds, and no-shows for your Veragua Rainforest experience.

Cancellation Policy

- More than 1 day before your event: If you cancel your reservation more than one (1) day prior to your scheduled event date, you will receive a full refund, subject to any non-refundable third-party booking fees or processing charges.

- 1 day or less before your event: A cancellation fee of 100% of the total booking value will be charged if you cancel your reservation one (1) day or less before your scheduled event. This includes cancellations made on the day of the event.

To cancel your reservation, please contact us as soon as possible via email at [email protected] or phone at +506 8837 2482 . Please have your booking confirmation number ready.

Refund Policy

- Eligible Cancellations: Refunds for eligible cancellations (those made more than 1 day before the event) will be processed within 7 business days of the cancellation request.

- Refund Method: Refunds will be issued to the original payment method used for the booking. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card provider.

- Non-Refundable Items: Please be aware that certain components of your booking, such as specific third-party service fees or administrative charges, may be non-refundable.

No-Show Policy

- Forfeiture of Payment: If you fail to arrive for your scheduled Veragua Rainforest event without prior notification (a "no-show"), your booking will be considered a cancellation made 1 day or less before the event. In such cases, 100% of the total booking value will be charged, and no refund will be issued.

- Rescheduling: While we encourage you to contact us in advance if you anticipate a delay or inability to attend, no-shows generally forfeit their booking without the option to reschedule or receive a refund.