Terms and conditions for web reservations

Policies for guided tours:

• All guided tours require advanced reservations.
• All tours require a minimum of 1 people.
• No reservations are made for entry to the reserve without a guide.
• Hours of operation for tours are: 10:00am to 3:00pm, with a minimum duration of 3 hours.
• Children under 4 years of age are free.
• Children between 4 – 12 years of age and active students through the age of 17 pay child rate.
• All children over 12 years of age who are not active students pay adult rate.

Original Canopy Tour Policies:

• Children under 5 years of age are not allowed at the Original Canopy Tour.
• Children between 5 – 12 years of age and active students through the age of 17 pay child rate.
• All children over 12 years of age who are not active students pay adult rate.
• The tour is subject to weather conditions allowing its operation.

Lodging Policies:

• Lodging packages are subject to availability and require advanced reservations.
• Availability may be verified via email to info@veraguarainforest.com or WhatsApp +506 8837-2482.
• Children under 4 years of age are free.
• Children between 4 – 12 years of age and active students through the age of 17 pay child rate.
• All children over 12 years of age who are not active students pay adult rate.

Payment terms:

• Payment for online reservations go through the Green Pay System.
• Once payment is complete, you will receive a reservation confirmation to your registered email address.
• Once onsite, the credit card used for payment and an identification to verify your identity may be requested.
• Onsite, you will receive a copy of the invoice for services provided, and a signature will be requested.

Cancellation Policies:

• All cancellations need to be requested in writing to the email address info@veraguarainforest.com.
• No penalty for cancellations received within 7 days before the visit date.
• Cancellations received from 7 days up to 24 hours before the visit day will be charged 50% of the reservation value.
• Cancellations in the 24 hours prior to the visit or no-shows will be charged 100% of the reservation value.
• Veragua Rainforest does not reimburse monies once deposits have been received. For cancellations where a refund is applicable, a credit memo will be issued which may be applied towards future reservations.
• Money refunds will be made only when the number of people has been entered incorrectly on the online reservations platform and must be corrected; or when weather conditions do not allow the tour to be carried out.
• Refunds take approximately 15 to 22 business days.

Recommendations:

• Wear light clothing and comfortable closed walking shoes apt for rain.
• Bring an umbrella, poncho, or cape in case of rain.
• Bring insect repellent.
• Travel in your own social bubble.
• A mask is mandatory when visiting Veragua Rainforest.
• Be willing to have fun and explore!

COVID-19 Guidelines before your visit:

• The visitor must not arrive on site presenting any symptoms such as cough, throat pain, fever or difficulty breathing.
• If a visitor displays symptoms such as a fever of 99°F or higher, dry cough, difficulty breathing, among others, they will not be allowed access to the park.
• Masks are mandatory, if you do not have one, you may purchase one at the park.

PRIVACY STATEMENT

SECTION 1 – WHAT WE DO WITH YOUR INFORMATION.

When you buy something from our online store, as part of the buying and selling process, we collect the personal information you provide such as name, address, and email.

When you browse our store, we also automatically receive the internet protocol address of your computer (IP), to provide us with information about your browser and operating system.

Email marketing (if applicable): With your prior permission, we may send you emails about our store, new products, and other updates.

SECTION 2 – CONSENT.

 How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card or PayPal account, create an order, arrange a shipment, or process a return, we imply that you accept the collection and use for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will for your express consent directly, or we will give you the opportunity to refuse.

How can I cancel my consent?

If after accepting you change your mind, you can cancel your consent to be contacted for the collection, use or disclosure of your information, at any time, by contacting us at info@veraguarainforest.com.

SECTION 3 – DISCLOSURE.

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – RESERVATIONS.

Our store is hosted on our website: www.veraguarainforest.com/tour

SECTION 5 – THIRD PARTY SERVICES.

In general, third-party providers we utilize will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us.

Remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So, if you want to proceed with a transaction that involves the services of a third-party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

As an example, if you are in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Law.

Once you leave the store on our website or redirect to a third-party site or application, you are no longer being regulated by this privacy policy or terms of service of our website.

Links.

When you click on links in our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites, and we recommend you read their privacy regulations.

SECTION 6 – SECURITY.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that there is no loss, misuse, access, disclosure, alteration, or destruction thereof.

SECTION 7 – AGE OF CONSENT.

By using this site, you declare that you are at least of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and that you have given us your consent to allow any of your dependent minors to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of the information we collect, how and under what circumstances, if any, we use and / or disclose it.

If our store is acquired or merged with another company, your information may be transferred to new owners, so that we may continue selling you products.

CONTACT INFORMATION AND QUESTIONS.

If you wish to: access, correct, amend or delete any personal information we have about you, file a complaint, or would simply like more information contact us at info@veraguarainforest.com or WhatsApp +506 8837-2482.